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There are three ways of installing tiggit mail. The recommended way is to use over-the-air installation from tiggit.com.

For some users this may not be possible due to technical or security limitations. Alternatives are to use the web-loader on tiggit.com and to use the desktop installation package and the BlackBerry Desktop Manager.

Installation instructions for over-the-air installation

This is the easy way to install tiggit mail. Simply launch your BlackBerry browser and navigate to the following URL http://www.tiggit.com/tiggitmail/eapcheck.html Enter the email address you used to register to download, and then select the model of BlackBerry that you have.

Once the browser has navigated to the website you will see a screen providing the details of the software to be downloaded. There is a button towards the bottom of the page marked download.

Some handhelds will provide the option to set application permissions it is not necessary to check this option prior to downloading. Click on the download button to install tiggit mail.

Once you have downloaded over-the-air, you may need to restart your BlackBerry.

Installation instructions for web-installer

You can use the web installer to install tiggit mail from any Windows computer that has device drivers for your BlackBerry handheld.

Simply use your web browser to navigate to the following URL, http://www.tiggit.com/tiggitmail/eapcheck.html

Enter email address that was used to register for download, and select Desktop install from the choices.

Next cick on the link for the type of BlackBerry device that you have and then plug in your BlackBerry handheld to the USB port. When you plug in your BlackBerry, you will be prompted to allow the webpage to connect to the BlackBerry. Once the connection has been established, you can press the load button on the page.

The webloader will then check the details of the BlackBerry to confirm that the tiggit mail application can be installed. You will see a progress bar whilst this happens. At 50% you will be asked to confirm that you would like to install tiggit mail and all its supporting software libraries. Normally you will say ‘Yes’.

Once the software is installed, your BackBerry handheld may need to restart.

Installation Problems

Error 405: You may not be allowed to install third party programs over-the-air. The BlackBerry will say http error 405, which means that your IT department do not allow over-the-air install. To install tiggit mail you should connect your BlackBerry to your desktop computer with a USB cable and choose install via your desktop computer .

To do this, you should click on your personal download link on your desktop computer, and then click again on your desktop computer on the install via desktop link. This will cause the desktop to connect to the BlackBerry handheld and install the software.

Error 907: The over-the-air installer must be installed with a WML Browser. BlackBerry devices typically have two browsers, one has a little document on the icon, or might be used for accessing services such as Vodafone Live! You must use this browser to install tiggitMail. If you continue to have this problem, then use a USB cable and the desktop installer.

Webloader: The webloader uses an activex control that is provided by Research In Motion, the manufacturers of BlackBerry handhelds. You may need to allow your browser to run this control in order to use the web installer. When you navigate to the web-installer page, a yellow bar may appear just below the top of the browser asking you to permit blocked content. You should permit the use of the blocked content to allow the web-installer to work.

 
BlackBerry is a registered trademark of Research In Motion Inc. This website is intended to provide guidance as to the general features and capabilities of tiggit mail. Users should take advantage of the free trial period to fully evaluate the software and confirm that it meets all requirements. Certain features mentioned on this website may not work on all models. The information on this website relates to version 1.1 of tiggit mail